The #ContentChat Bulletin

The Content Chat Bulletin: The One Huge Thing Marketers Must Understand About AI

Published 7 months ago • 6 min read

Last week, I presented my perspectives on using AI to differentiate your brand voice and ensure consistency in using that voice across every communication channel and touchpoint. It was so much fun to share what I’ve learned in my AI journey over the past few years. as part of the amazing MarketingProfs AI for Marketers webinar series.

It was a big topic, and I packed my presentation with a TON of practical actions and fill-in-the-blanks prompts. And, perhaps somewhat controversially, I included a slide that shared which AI tools I use in my everyday work to ensure I keep our consultancy’s brand voice—and our clients’ brand voices—consistent

Here’s the slide:

What was interesting to me was the discussion that ensued about Grammarly. The primary sentiments shared by those who don’t like the platform were:

  1. It isn’t 100% accurate
  2. I don’t agree with its suggestions
  3. As writers, we should be able to edit things ourselves

These three things come up, albeit with different wording, in just about every conversation I’ve seen about a specific AI platform or tool. And it shows where we need to do a better job of educating ourselves and our teams. The big thing these comments show me is marketers are not thinking of AI as a tool to help them do their jobs better. It isn’t a replacement for humans. Let’s talk it through.

It isn’t 100% accurate.
Spoiler alert: neither are humans. AI tools require a human to review, fact-check, and correct their outputs just like you would with humans!

I don’t agree with its suggestions.
That’s OK! We don’t agree with every suggestion those who review our content make either. But unlike those human reviewers, we can tell the AI when we don’t agree with its recommendations and give it guidelines, frameworks, and parameters to train it to deliver suggestions we *do* agree with.

As writers, we should be able to edit things ourselves.
As a writer, I do edit my work. And I often have another human editor review my work, too. But I always run copy through Grammarly as a final check to ensure I haven’t let someone slide by with too many passive voice instances or a split infinitive. When you’ve been working on a long piece of content and gone through multiple rounds of suggestions and edits, it can be hard to see it with fresh eyes. And again, as you reject the AI’s suggestions that you disagree with, you help it get better at its job.

Like so many other professions, marketing is in a stage of accelerated change to adapt to increased customer expectations. We have a choice to make. We can either spend our time fighting the AI tools that can help us get back precious minutes in our day, or we can work on training them to be more useful to us and do a better job of engaging our customers. Which one are you picking?

Coming Up on #ContentChat

Content Chat is my weekly (site formerly known as) Twitter and LinkedIn video chat focused on sharing expertise and ideas amongst the content marketing community. Join the conversation on Mondays at noon Pacific / 3 p.m. Eastern. Be sure to mark your calendar to join the #ContentChat community and me for these upcoming guests:

  • Today on #ContentChat, Bernie Borges (@BernieBorges) and the community will discuss how to navigate a fulfilling career change as a midlife marketer. We’ll share the signs that it’s time to consider a career change, ways to identify a potential new career path, and tips for a successful switch.
  • There is no #ContentChat next Monday (August 7) because it is my birthday, and I’m a firm believer that people should not work on their birthday! I plan to celebrate by visiting a Midcentury vintage mall that is new to me, hanging out with our bulldogs on the sofa as I play Hello Kitty Island Adventure, and having a fancy gluten-free dinner with my sweetie.

​Get Involved with #ContentChat

Want #ContentChat on your calendar? Use this link to follow our calendar, so you never miss a chat.

We're booking guests for August and beyond—send us your pitch!
Are you a content marketing practitioner or consultant who is interested in being a guest for an upcoming edition of #ContentChat? We’d love to see your topic pitch via our Content Chat guest submission form.

Content Marketing + Related Jobs

Content Marketing Lead, Webflow.
Webflow enables people to build custom blogs, portfolios, e-commerce stores, and more through a visual interface that generates clean HTML, CSS, and JavaScript code. The company is searching for a content marketing lead to develop, own, and run the content strategy and editorial roadmap for the service provider audience (freelancers and agencies).

Head of US Content, Stocktwits.
Stocktwits is a social network of individual investors and traders with a mission of helping this community connect, learn, profit, and have fun. Its team is hiring a head of U.S. content to drive the vision, strategy, execution, and growth of all content arms for the brand, including multiple newsletters. The role is remote, but expected to work East Coast hours.

Senior Manager, Content Marketing, Splunk.
More than 11,000 organizations use Splunk’s Unified Security and Observability Platform to keep their digital systems secure and running. The brand is seeking a senior manager of content marketing to drive its thought leadership content strategy, including managing a team of writers and content strategists to deliver world-class reports, insights, and stories that generate media and customer attention.

Senior Branded Content Editor, Forbes.
If you’ve wanted to work at one of the world’s most notable media brands, this could be your way in! Forbes is looking for a senior branded content editor to assign and edit (and write, if needed) sponsored content for the site, including paid inclusions in product guides, roundups, reviews, newsletters, and social media campaigns.

Content Marketing Manager, Redjack.
Redjack is a cyber resilience company that solves security, regulatory, and efficiency problems for its enterprise and government customers. Its team is hiring a content marketing manager to drive engagement and inbound traffic by creating blog posts, email copy, long-form articles, whitepapers, and product sheets.

Manager, Content Team, Smartsheet.
Smartsheet (a frequently recommended tool by #ContentChat members) helps teams manage their projects and automate workflows through its no-code tools. The company seeks a content team manager to work cross-functionally with its product, engineering, marketing, and field operations teams to create and manage content for new and existing product features.

Are you hiring? We can help!

If you have a content marketing contract position, full-time job, or freelancer opportunity, reply to this email and let us know. We are always happy to share jobs with the community.


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Is Twitter's Rebrand to X a Nail in the Coffin or a Necessary Change?
The dumpster fire that is Twitter burns on as Elon adds new fuel: a chaotic rebrand to X. Get the TL&DR in this short article from Marketing Dive, which breaks down the key points of the rebrand and explores if this is finally the end for the network formerly known as Twitter. If you’re like me and now spend the least amount of time on the channel as possible, let me know if you’re on Threads, LinkedIn, or somewhere else that we can connect!

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Until next time, stay safe and be well!


Erika Heald, Founder & Lead Consultant
Erika Heald Marketing Consulting
Twitter: @sferika​​
Threads: @MisserikaSF

The #ContentChat Bulletin

Erika Heald

Erika Heald is the host of the weekly #ContentChat LinkedIn Live video podcast for content marketers, held Mondays at noon Pacific. As a B2B marketing consultant, she helps organizations define and execute content marketing strategies that drive business and professional growth. As a creator, and gluten-free blogger helping people discover gut-friendly farm-to-table food. She frequently speaks at B2B marketing industry events on employee brand advocacy, content strategy, customer experience, AI readiness, and social media topics. You can find her on her blogs and

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